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Privacy policy

Last updated: 7/19/2026

1. Introduction

This privacy policy describes how EscapePrime ("we", "us" or "our") collects, uses and shares your personal information when you use our platform, website and mobile applications (collectively, the "Service"). We are committed to protecting your privacy and ensuring a positive experience on our platform.

2. Information we collect

We collect several types of information, including:

2.1 Information you provide to us

  • Account information: when you create an account, we collect your name, email address and password.
  • Profile information: information you add to your profile, such as a profile picture, username and other personal details.
  • Communications: information you provide when contacting our customer support.
  • Payment information: if you make purchases, we collect payment details, billing address and other financial information necessary to process the transaction.

2.2 Information we collect automatically

  • Usage information: information about how you use our Service, including game progress, scores and interactions with other users.
  • Device information: information about your device, such as IP address, device type, operating system and browser type.
  • Location information: with your consent, we may collect precise location information from your device.
  • Cookies and similar technologies: on the website, we may use these technologies to understand use of the Service. In the iOS app, the owned WebView stores no tracking cookies when you deny ATT.

3. How we use your information

We use the information we collect to:

  • Provide, maintain and improve our Service
  • Adapt your gameplay experience to your preferences within EscapePrime
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts and support messages
  • Respond to your comments and questions and provide customer support
  • Monitor and analyse trends, usage and activities related to our Service
  • Detect, investigate and prevent fraud and other illegal activities
  • Protect the rights and property of EscapePrime and others

4. Sharing your information

We may share your information with:

  • Service providers acting on our behalf
  • Other users when you use the social features of the Service
  • In response to legal proceedings or to comply with the law
  • With your consent or at your request

5. Advertising, consent and identifiers

Our providers are Google AdMob for ad serving and Google User Messaging Platform (Google UMP) for collecting and managing your consent choices.

  • On iOS, personalised ads are served only if you have authorised tracking through App Tracking Transparency (ATT) and your choices collected through Google UMP allow them.
  • If you refuse ATT, the app asks Google AdMob to serve Limited Ads. In this mode, no IDFA or local identifier is used.
  • The IP address is still used to technically transmit the ad to your device.
  • When Programmatic Limited Ads is enabled, Google may use cookies or local storage solely to detect invalid traffic and combat fraud and abuse. This technical storage is not used to personalise ads.
  • If you deny ATT, no Google form asking for personalisation is presented and no additional advertising choice is required. ATT permission can only be changed in iOS Settings.
  • When Google UMP applies (Android or iOS after ATT is authorised), you can review or change your choices from the app's privacy options.

Google policies and information

6. Your choices

You have several choices regarding your information:

  • Account information: you can update your account information through your account settings.
  • Communication preferences: you can opt out of receiving promotional communications from us by following the instructions in those communications.
  • Cookies: most web browsers accept cookies by default. You can generally choose to configure your browser to delete or refuse cookies.

7. Data security

We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorised access, disclosure, alteration and destruction.

8. Changes to this privacy policy

We may update this privacy policy from time to time. In the event of changes, we will inform you by updating the date at the top of the policy and, in some cases, by providing additional notice.

9. Account deletion

You can delete your account directly from the app in the "Profile" section.

You can also send a written request to contact@escapeprime.com. We will process your request as soon as possible and within 30 days at the latest. Please note that certain data may be retained for a limited period to comply with our legal obligations (for example, anti-fraud, accounting obligations).

10. Contact

If you have any questions regarding this privacy policy, please contact us at contact@escapeprime.com.