Privacy policy

1. Introduction

This privacy policy describes how EscapePrime ("we", "us" or "our") collects, uses and shares your personal information when you use our platform, website and mobile applications (collectively, the "Service"). We are committed to protecting your privacy and ensuring a positive experience on our platform.

2. Information we collect

We collect several types of information, including:

2.1 Information you provide to us

• Account information: when you create an account, we collect your name, email address and password.
• Profile information: information you add to your profile, such as a profile picture, username and other personal details.
• Communications: information you provide when contacting our customer support.
• Payment information: if you make purchases, we collect payment details, billing address and other financial information necessary to process the transaction.

2.2 Information we collect automatically

• Usage information: information about how you use our Service, including game progress, scores and interactions with other users.
• Device information: information about your device, such as IP address, device type, operating system and browser type.
• Location information: with your consent, we may collect precise location information from your device.
• Cookies and similar technologies: we use cookies and similar technologies to collect information about your browsing behaviour.

3. How we use your information

We use the information we collect to:

• Provide, maintain and improve our Service
• Personalise your experience and offer content that matches your interests
• Process transactions and send related information
• Send you technical notices, updates, security alerts and support messages
• Respond to your comments and questions and provide customer support
• Monitor and analyse trends, usage and activities related to our Service
• Detect, investigate and prevent fraud and other illegal activities
• Protect the rights and property of EscapePrime and others

4. Sharing your information

We may share your information with:

• Service providers acting on our behalf
• Other users when you use the social features of the Service
• In response to legal proceedings or to comply with the law
• With your consent or at your request

5. Your choices

You have several choices regarding your information:

• Account information: you can update your account information through your account settings.
• Communication preferences: you can opt out of receiving promotional communications from us by following the instructions in those communications.
• Cookies: most web browsers accept cookies by default. You can generally choose to configure your browser to delete or refuse cookies.

6. Data security

We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorised access, disclosure, alteration and destruction.

7. Changes to this privacy policy

We may update this privacy policy from time to time. In the event of changes, we will inform you by updating the date at the top of the policy and, in some cases, by providing additional notice.

8. Account deletion

You can delete your account directly from the app in the "Profile" section.

You can also send a written request to contact@escapeprime.com. We will process your request as soon as possible and within 30 days at the latest. Please note that certain data may be retained for a limited period to comply with our legal obligations (for example, anti-fraud, accounting obligations).

9. Contact

If you have any questions regarding this privacy policy, please contact us at contact@escapeprime.com.